The Signature – Cool Master 10 Point Guarantee
- The 1-2 Punch – What would be a guarantee if we didn’t match up our money and our mouth. This is why all Cool Master service comes with a one year warranty on all parts and two years on all labor. Guaranteed. No discussion.
- 10 year parts guarantee on all new installations – We only recommend equipment that comes with industry best warranties when it comes to new installations. Anytime you install a new system you need to have a guarantee that this major purchase will meet your expectations.
- Keep it clean – We promise to keep your place as clean as we found it. This includes placing mats where we are working to keep your floors mess and scratch free and cleaning up after ourselves when we are finished. Our goal is to be AC ninjas – where you can’t even tell we were there.
- Up Front Pricing - Here’s the deal, we know that there is nothing worse than getting a bill that is more than you agreed to or expected. So we’re not gonna do any work until you know how much its gonna cost.
- Quality Equipment - We’ve been installing all the top commercial and residential HVAC lines for over 20 years. We don’t recommend anything but the best and most affordable solutions to meet your needs. We often look for products with the best warranties so that you can have the peace of mind to know your future HVAC needs won’t cost you an arm and a leg.
- Energy Efficiency - With the rising costs of fuel and economic recession we know that managing your energy usage is a key to keeping a low dollar amount on your monthly energy bills. Upgrade to a new system today and experience the difference energy efficiency can make in your monthly budget.
- Environmental Concern – We take protecting the environment seriously so we take every measure to recommend and install environmentally friendly options when available. This is one of the reasons it is so important to maintain your AC system on an annual basis to keep refrigerant from leaking from your system and damaging the environment.
- Respectful Team Members - When you let contractors into your house you’ve got to be sure they are going to be respectful of your property and possessions. This is why we never hire fly-by-nighters or grab some folks from in front of a home improvement store to help us complete a job. Our staff has been with us for years and we know their character and their manners. Everyone is wearing a uniform shirt. Many of our customers just leave us a key because they know they can trust us due to our track record.
- World Class Expertise – We’ve been at this AC thing for quite a while. We know that there isn’t a single problem we will come up against that we won’t be able to diagnose and solve in a quick manner. Think about it – AC guys all charge by the hour, so how much does it cost you to have a rookie trying to figure out what’s wrong? We’re so good at training our people that 7 of our past employees now own their own HVAC companies.
- Family Atmosphere – We made the decision a long time ago to keep a smaller company who can care for their people. So we’ll remember your name, remember your system and remember your phone number. You can talk to the owner, email us and let us know of any problems face to face. We think this is how business should be and we refuse to change it. I guess you could call us stubborn but its one value we will not bend.
